JETSURF Shipping Policy
This shipping policy applies to all JETSURF products sold by MSR Engines s.r.o. and sets out the shipping process you can expect when placing an order with us.
Once you have placed your order via our website or with a member of our sales team, we will contact you to confirm the estimated lead time for your chosen product(s). The lead time is an estimate as to when your order will be dispatched and does not include time in transit.
Lead time depends on the season and overall demand. We endeavour to keep this lead time as short as possible to ensure you are on the water as quickly as possible. However, we cannot make guarantees or assurances as to the lead time when you first make your order with us.
You will be notified when your products have been shipped.
How long will my shipment take?
The estimated delivery time for our order will depend on your location. While we work closely with our logistics partners to provide you with accurate delivery information, delivery times are estimates only and cannot be guaranteed. Once your product(s) are in transit, any delays are outside our control.
Below are our best estimates for delivery times:
Expected delivery time
Delivery to locations in continental Europe is usually within 3-10 days. However, certain countries or locations may experience longer delivery times.
Delivery to the mainland states of the United States is usually within 14 days. However, Alaska, Hawaii and certain remote areas may experience longer delivery times.
Australia and New Zealand
For most locations, delivery is usually within 3-10 days, depending on your delivery address. Western Australia may take up to 14 days for delivery. Locations offshore from mainland Australia, Tasmania, and the North and South Islands of New Zealand may also experience longer delivery times.
Rest of World
Delivery times vary for the rest of the world depending on country and location. After you have made your purchase, an estimated delivery time will be provided to you.
You can also contact us to request an estimate.
Unfortunately, we are not currently able to arrange shipping to Maldives or Russia.
If your location requires us to sea freight your products (see below), you may experience a longer delivery time.
How much will my shipping cost?
The final price will be calculated at checkout based on the weight, size, product type and your chosen delivery location.
What about the costs of import fees, duties and taxes?
If you are located in Australia, the United States or the European Union, including the United Kingdom, we will cover the cost of import fees, duties and other import taxes.
If you are located outside these areas, you will be required to pay any import fees, duties and other import taxes. You will also be required to make any necessary arrangements with your customs office or port authority.
We encourage you to seek further information from your local customs office or port authority.
Tracking Your JETSURF Order
Once shipped, you will be provided with a tracking link (where available) for your JETSURF order.
Sometimes your order may ship in multiple consignments, in which case you will be provided tracking information for each one.
JETSURF battery in transit – Dangerous Goods
If your JETSURF order contains a JETSURF battery, the estimated delivery schedule cannot be guaranteed as the JETSURF battery is classed as dangerous goods. Your JETSURF battery may also be split from the rest of your shipment and delivered on a separate vehicle at a different time. This can take approximately 1-4 days longer than the rest of the shipment.
Your tracking information will often show that the goods have been held or delayed in transit. If this occurs, it will be resolved, and the tracking updated once our logistics partner has cleared the goods. We will be contacted by our logistics partner if anything further is required to ship your JETSURF battery.
Signature on Delivery
Your shipment will require a signature on delivery due to the high value of the goods.
For your convenience, you may prefer to have your shipment delivered to a business or separate location where someone will be available to sign for the goods.
I need to change my shipping address
If you have not yet received your shipment notification or tracking information, you can change your shipment address by contacting our team at email@example.com and providing the updated details.
What happens if my delivery goes missing or is damaged?
Once your goods are in transit, any issues or delays are outside JETSURF’s control.
In the event of any issues with your delivery, we will be in contact with our logistics partner to provide any information that might assist resolve the issue.
If you receive your JETSURF goods and find they are damaged, please immediately contact JETSURF at firstname.lastname@example.org
Shipping Method: Air vs Sea
The shipping method of your JETSURF goods will be determined based on your location.
Some remote regions and island nations will only allow JETSURF batteries to be shipped by sea. In this instance, shipping can take between 6-12 weeks.
You will be provided with an estimated delivery date after your goods have left the port. Once goods are in transit via sea, JETSURF has no control over any delays that may occur due to external factors such as port congestion or poor weather. JETSURF will provide updates on your shipment if any major delays occur once in transit.